Consumers should not have to provide any extra evidence to credit card issuers when claiming for money lost while shopping abroad, according to UK payments association APACS.
The organisation states that extra information is not needed for claims as the credit card company should already possess a record of the transaction on the statement, meaning that all the consumer would need to do is “flag it up with their card company” who would then inform them of what steps to take.
APACS Spokesperson Mark Bowerman said clarity was needed over section 75 of the Consumer Credit Act 1974, under which the House of Lords ruled in October that British consumers would continue to be covered when buying goods on their credit cards between the value of £100 and £30,000 on trips overseas.
He stressed that the section 75 ruling only covers money lost through transactions by the card holder and should not be confused with protection against losses sustained through credit card fraud .
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